We understand that sometimes you may need to return or exchange an item. That’s why we offer a 60-day 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn/unopened merchandise with all tags attached within 60 days for an exchange or refund. Any credits or charges will be issued to the credit card used for the purchase unless you instruct us otherwise. Please allow 2-3 weeks for us to receive and process your return.
Please note that the full refund only applies to domestic orders. For international orders, a full refund will be issued for the value of the item only (excluding the shipping charges). How to Return Goods Returns must be received within 60 days of the shipment date along with a copy of the enclosed packing list. Address your package to:
NY Lingerie 26 Gilbert Street EXT Monroe, NY 10950 Important notes about returning undergarments
Please make sure all tags and packaging are intact, and that items are packaged to protect their shape.
By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. Please try these items on over your own underwear.
We suggest you do not wear perfume or deodorant when trying on your purchase. These can leave marks or scents, which may make the item non-returnable.
We also ask that, due to the delicate molded structure of bra cups, you return items in a protective box to insure a full credit.
We reserve the right to refuse returns on items that may not meet hygiene and health regulations.
Our Simple Exchange Policy We gladly pay for the re-shipping cost of exchanged merchandise (one exchange per order, please). Exchange by Priority Mail Simply list the new items you'd like in exchange on the packing list and include the form in your return package (We strongly suggest Certified or Insured mail). Errors or Damaged Merchandise In the unlikely event you receive damaged or incorrect items, simply contact our customer service department at firstname.lastname@example.org and request a pre-paid label. Upon receipt of the label, return the item(s) along with a note of explanation. Our mistake will cost you nothing. Special Notes "Free Shipping" returns - If you received free shipping on your original order and the returning of merchandise decreases your order amount to less than the amount required for free shipping, $5 will be deducted from your order refund.
Late Returns/Exchanges - If more than 60 days have passed since your package shipped and you would like to exchange/refund any of your items, we reserve the right to accept or refuse them. If accepted, a $10 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.