We understand that sometimes you may need to return or exchange an item. That’s why we offer a 60-day 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return unworn/unopened merchandise with all tags attached within 60 days for an exchange or refund. Any credits or charges will be issued to the credit card used for the purchase unless you instruct us otherwise. Please allow 2-3 weeks for us to receive and process your return.
Please note that the full refund only applies to domestic orders. For international orders, a full refund will be issued for the value of the item only (excluding the shipping charges).
How to Return Goods
Returns must be received within 60 days of the shipment date along with a copy of the enclosed packing list. Address your package to:
NY LINGERIE - Returns
26 Gilbert street ext
Monroe, NY 10950
Important notes about returning undergarments
Please make sure all tags and packaging are intact, and that items are packaged to protect their shape.
By law, intimate garments containing a crotch cannot be returned once they have been worn or tried on. Please try these items on ov
